Aetna and Coventry Health Contact Information

For convenient real-time status and tools, log onto our secure Provider Websites:

• Aetna’s Secure Provider Website: www.navinet.net
• Coventry’s Secure Provider Website:  https://directprovider.com

For timely resolution of your eligibility, benefits and claims questions, please contact our Provider or Customer Service Center by calling:

• Aetna  at 1-888-632-3862 for Indemnity and PPO based plans or 1-800-624-0756 for HMO based plans
• Coventry at 1-800-288-3343 for HMO and PPO plans, 1-866-364-5663 for individual plans  or 1-866-901-4692 for Medicare Advantage plans.

Prior Authorization issues, please contact:

• Coventry Prior Authorization 1-800-471-0240 x 6352 or Fax 1-866-769-2399
• Aetna Prior Authorization – https://www.aetna.com/health-care-professionals/precertification/precertification-lists.html

New credentialing provider steps:

• Go to www.aetna.com
• Choose Health Care Professional
• Choose Join the Network
• Choose Medical Providers

Check on credentialing status at 1-800-353-1232

For updating demographic information:

• Aetna - http://www.aetna.com/docfind/custom/provider/data_correction.html
• Coventry - 1-800-288-3343 or Fax 1-866-602-1249

General Number:  800-872-3862 (Stay on the line, and wait for a representative - do not push any buttons/selections).