Friday General Session - Compassionate Listening for Healthcare Providers

This training will examine the role of mentoring and coaching in healthcare leadership development. The participant will be exposed to the why, how, and what of compassionate listening as it relates to mentoring, coaching, and leadership development.

Why - To train people to be effective compassionate listeners. Compassionate listening involves caring enough about another person to "hear the story within their story,” which is the basis of what being a leader in healthcare encompasses.  

How - By training individuals in active listening, discovery learning, and the IDEA method for mentoring, coaching, and small group facilitation.

What - To help people become better versions of themselves and more effective leaders in their sphere(s) of influence.

In relation to the theme of the conference, despite all of the change that healthcare has experienced through the years, one thing remains consistent and that is the need for true human connection. Effective communication practices is a necessary soft skill that can help healthcare personnel navigate the ever-changing landscape of the industry.

SESSION OBJECTIVES:

The participants will be able to:

• Participants will be well-versed in active listening practices that benefits the person as well as their team
• Participants will learn the discovery learning methodology and put it into practice within their spheres of influence 
• Participants will learn and develop skillsets of the IDEA methodology that they can implement within their community or healthcare settings

Malinda Shultice, DHS, MPA, LNHA

Professor & CEO of M.S. Healthcare Consulting

Malinda Shultice is a professor at Iowa State University and Barcelona Executive Business School. In addition, she is a licensed nursing home administrator that has worked in senior living for the past decade. She recently began her own company focused on finding solutions to address the high turnover and burnout rates within the healthcare industry.